Privacy Policy

1. Who We Are

This website is operated by Turbocharger Experts Limited, a company registered in England and Wales.

• Company name: Turbocharger Experts Limited
• Company number: 16632862
• Registered address: Unit 5-7, 5 Locket Rd Mews, Harrow, HA3 7LY, United Kingdom
• Email: turbocharger.experts@mail.com
• Phone: +44 7352 607326

Turbocharger Experts Limited is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data This Website Collects

This website is designed to minimise the collection of personal data. Specifically:

The only data that may be automatically recorded is your IP address, which is processed by our web hosting provider as part of standard server operation. This is not used by us to identify individuals and is not linked to any other information.

3. Contacting Us — WhatsApp & Telephone

This website provides buttons and links that allow you to contact us via WhatsApp or telephone. These are voluntary actions — no contact information is collected unless you choose to initiate contact.

WhatsApp — If you choose to contact us via WhatsApp:

• Your message and phone number will be received and stored by us within WhatsApp
• We use this information solely to respond to your enquiry
• We do not share this information with any third parties
• WhatsApp is operated by Meta Platforms, Inc. Your use of WhatsApp is subject to WhatsApp's own Privacy Policy

Telephone — If you call us directly, we may receive your telephone number via standard calling line identification (CLI). This is used solely for the purpose of handling your call and, if necessary, returning it. We do not use telephone numbers for marketing purposes.

The legal basis for processing contact received via WhatsApp or telephone is legitimate interests (UK GDPR Article 6(1)(f)) — specifically, our legitimate interest in responding to business enquiries.

4. Cookies

This website does not use tracking cookies, analytics cookies, or any third-party marketing cookies.

Your browser may store technical data as part of normal website operation (such as temporary session data), but no cookies are set by this website that track your behaviour or identify you as an individual.

5. How Long We Keep Your Data

Enquiries received via WhatsApp are retained for as long as necessary to handle your request and for a reasonable period afterwards for legitimate business purposes. If you would like your data removed, please contact us directly.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of any personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data where there is no legitimate reason to continue processing it
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to our processing of your data

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. Contact & Complaints

For any questions about this Privacy Policy or to exercise your data rights, please contact us:

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection authority — at ico.org.uk or by calling 0303 123 1113.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check this page periodically.